Blog

Overcoming Procrastination


One of the major reasons for procrastination on big important tasks is that they appear so large at the outset and you are overwhelmed by them. Another reason for procrastination is the notion of ‘time poverty’. There is never enough time to do everything; but the question is: are you doing the important things or […]


Read more

Increase Customer Profitability


Customer Profitability has a direct relationship between the price you charge and the time you spend on the assignment.  Some customers may be very profitable and others may be costing you money.  Your challenge is to know which customers are your most profitable and which are not.  Likewise, determining early on in the initial contact […]


Read more

Focus On What Matters


“Not everything that counts, can be counted and not everything that can be counted, counts” This speaks to many things, but it should clearly have meaning to a business owner or manager.  At a minimum, the business owner needs to be able to focus on the critical factors and zone in on them right away, […]


Read more

Recognising Your Mission


  The challenge for a lot of people who are busy making a living is that they don’t get time to ask themselves the key questions of  ‘what is life all about? What is my purpose? What is my calling? How am I living my life – is it with purpose and clarity or caught […]


Read more

Clarifying Your Values


What are you values? What are your core beliefs? What do you stand for? What virtues do you aspire to and hold in high regard when you see them demonstrated by others? Who are your heroes/heroines? And why? The challenge is to take the time to name and prioritise your values for you. Values are […]


Read more

The Customer’s Perspective


Get into the head of the customer and see where the customer stands in the socio-economic hierarchy as that definitely influences their trigger points. Different types of customers tend to see value in different ways. You must be aware that value is in the eye of the beholder. It’s like the taste of a good […]


Read more

The Communications Business


One of the biggest challenges in the workplace (and at home) is the lack of clear communications. How many times have words and intentions been misinterpreted, misunderstood or miscommunicated?  Lack of communication has caused wars, lost sales and destroyed businesses. Communications is to staff and customer relationships as blood is to the body, without either […]


Read more

Talk Profits


How comfortable are you asking a customer about their profitability? How comfortable are you with business types of discussions? Are you good at it? The challenge for many Business Owners is to be able to have a discussion with the CEO and business owner on THEIR profitable or unprofitable company and have the CEO and […]


Read more

Products or Solutions?


Many Business Owners default to talking about their products, most of which are considered a commodity and comparable.  The challenge for Business Owners is to elevate their language and package their offering or “portfolio of solutions” in context to the benefits of the work and value the Business will provide. When the word “products” is […]


Read more

Good Written Communications


Writing is a challenge for many good Business Owners. The challenge is encapsulated in the latin phrase “Reme tene …verba sequenteur”, which means; “Grasp the subject…and the words will follow.” Become good at writing, because if you don’t, it can be the death of your business. Listening is the supreme skill.  Listen “to write,” listen […]


Read more