Blog

Verifying Your Understanding


“I thought you meant something different” … is an  age old reason for miscommunications! Two people, looking at different aspects of the same situation, see something different – and don’t verify for clarification. What is meant is not being communicated and the only way to judge is by the results. How often has the direct […]


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Questioning for Clarification


Questioning for clarification (or paraphrasing) is one of the major reasons we encounter difficulties in communications. In a nutshell, people neglect to ask questions or seek clarification on a subject matter or conversational point. Hence, assumptions are often made based on a small piece of information. Secondly, people fear asking questions lest they appear ‘not […]


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Observing Your Communications


There is so much noise and confusion in the translation of messages it can be difficult to observe the finer aspects of the communications process. Just sending a verbal or written message is no guarantee that the message is communicated effectively. The challenge is having the time to observe if proper communications took place. Nothing […]


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Communicate Effectively


One of the biggest challenges in the workplace and at home is the lack of clear communications. How many times have words been misinterpreted, misunderstood miscommunicated? Lack of communication has caused wars, lost sales and destroyed marriages.   ‘Communications is to the relationship as blood is to the body, without either there is no life’. […]


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Why Customers Buy


Customers buy for their OWN reasons, not yours! Your reasons intrigue you. How often do businesses and sales people forget to truly understand what the REASONS are that customers would want and need your products and services? Your challenge as the business owner and manager is to find their reasons for buying your products and […]


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Caring for your Customers


Many sales people today want to share with their customers how good they are, how they have helped their customers with their problems and issues. They want to tell them how knowledgeable they are and all kinds of such great things they can do for them. The challenge is to be able to do that […]


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Managing Interruptions


One of the main challenges at work on a day by day basis is that it’s difficult to focus on key objectives and critical success factors because of the number of interruptions you face on a minute by minute basis. It can be difficult to retain clarity of mind and focus with the volume of […]


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Explaining Your Story


People explain things in so many different ways that it can be difficult to understand their style and the level of importance to attach to their message because of over drama or lack of basic communications skills. Poor communications is a challenge everywhere and the bad news is most people are blissfully ignorant that they […]


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Models Matter


When you think about the terms model, super-model or modelling do you first think about someone on the catwalk displaying next seasons fashion garment, or do you think about model airplanes from World War II, or are you thinking about the style, type, design and model of your next motor car, or do you think […]


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How Models Succeed


I suspect you have heard the phrase, “a picture is worth a 1000 words” well consider that “a model is worth a 1000 pictures” and creating a model that communicates volumes about WHO YOU ARE and WHAT YOU DO as a Business Owner can differentiate you from most Business Owners and put you in a […]


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