Emotional Intelligence in the Workplace


What is Emotional Intelligence?

What is Emotional Intelligence?

Emotional Intelligence is the balancing factor between critical thinking and performance outcomes.

Emotional Intelligence in the workplace provides the foundation for a lot of management competencies that are critical to effective performance and organisational success.

Change has changed everything, including intelligence.

We have new measuring tools for intelligence and many of the traditional interpretations of intelligence that governed our lives no longer apply.

Why is Emotional Intelligence Important in the Workplace?

Daniel Goleman, the author of the book Emotional Intelligence concludes that:

“For leadership positions emotional intelligence competencies account for up to 85% of what sets outstanding managers apart from the average”.

EVEN For more operational roles Ei still ranks as high as 50%.

IN other words People tend to get hired for their skills and knowledge and are sacked for their attitude or low Ei quotient.

Today even having a degree or masters in your subject is no absolute guarantee to career success.

The effect of this shift constitutes a form of cultural crisis for many individuals and organisations.

New business realities mean managers are being assessed not so much by length of service and academic intelligence, but rather by their operational actions, results achieved and levels of emotional intelligence.

Emotional Quotient is measured on 5 areas:

  1. SELF-AWARENESS: The ability to recognise and understand your moods, emotions and drives, as well as their effect on others.
  2. SELF-REGULATION: The ability to control or redirect disruptive impulses and moods and the propensity to suspend judgment and think before acting.
  3. MOTIVATION: A passion to work for reasons that go beyond money or status, and a propensity to pursue goals with energy and persistence.
  4. EMPATHY: The ability to understand the emotional makeup of other people.
  5. SOCIAL SKILLS: A proficiency in managing relationships and building networks.

The 5 Emotional Intelligence Factors

The 5 Emotional Intelligence Factors

Is this a different way of being smart? Perhaps. These new forms of intelligence have emerged over the last few decades that very much challenge the perceived or conventional wisdom.

Goleman popularised his view of emotional intelligence and drew together research in neurophysiology, psychology and cognitive science. Goleman divides emotional intelligence into the following five emotional competencies:

The 5 Emotional Competencies

  1. The 1st is Self-Awareness: The ability to identify and name your emotional states as you are have them and to understand the link between emotions, thought and action
  2. Managing Moods: This means learning to cheer yourself up and handling anger effectively. When you manage your emotional states you learn to control emotions and shift from undesirable emotional states to more adequate ones
  3. Motivation: The ability to enter into emotional states (at will) associated with the drive to achieve and be successful
  4. Empathy:  This is the capacity to read, be sensitive to, and influence other people’s un-stated moods or emotions
  5. The 5th Ei comp identified by Goleman is Social Skills: The ability to enter and sustain satisfactory interpersonal relationships

Maximize your ei

Maximise your emotional intelligence in the workplace

How do you think you measure for Emotional Intelligence?

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